problems with Zennobox

[globalledstore]

hi,
my zennnobox failed to start any project. it always says: Zennoposter failed to complete project c:\users\fg\documents\zennolab\zennobox\perchasedproducts\[email protected]\kkkk.xmlz.
the project has two step only. so i am sure that the products good.
what is the problem with it?

 

[globalledstore]

PS: i uninstalled the zennoposter, then installed the zennobox in the same computer.
is this the problem ?

 

[rostonix]

Check if any other errors are in Logs folder

 

[globalledstore]

Check if any other errors are in Logs folder

Hi, Rostonix
The same problems happens again and again these days.
the zennobox can't run any projects.
i am crazy about this.
i can't sell any bots to my customers until the problems solved.
so, please help me out....
here are some details of the problem
1, most of my customers can't run the bot with zennobox; but two customers can run the bots well by zennobox. so the bot should be ok.
2, Zennobox failed to complete projects. but i install zennoposter on the same computer, the zennoposter run well . so it seems that the computer should be ok.
3, Anti-virus software? NO. i reboot the computer. and it had no Anti-virus software......
4, NO logs put out with the erro. the problems

 

[globalledstore]

here is the screen of the photo.
as you see in the picture, it has no any other logs information.

 

[rostonix]

Attach atchive of Logs folder from PC with problem

 

[globalledstore]

here is the screen of the photo.
as you see in the picture, it has no any other logs information.
View attachment 6312

 

[rostonix]

Run Diagnostic.exe on problem PC and attach full report

 

[globalledstore]

Run Diagnostic.exe on problem PC and attach full report

ok. thanks. it is late night here. i will do it tomorrow. and reply you as soon as possible.

 

[globalledstore]

Run Diagnostic.exe on problem PC and attach full report

Hi, Rostonix
here is the logs and report file.
thanks.

 

[rostonix]

Do you use any GAC references in project?
You cand it to [email protected]

 

[globalledstore]

Do you use any GAC references in project?
You cand it to [email protected]

what is GAC references, please ?

 

[rostonix]

Ok send your project to support mail I will check

 

[globalledstore]

yes. i have sent it support mail. thanks

 

[globalledstore]

Ok send your project to support mail I will check

HI, Rostonix, i had sent it to the support email.
have you got my email?
it is urgent to me. thanks (((

 

[rostonix]

Try to resend. I didnt get it

 

[globalledstore]

Try to resend. I didnt get it

HI, i had resend the email. please check it. thanks.

 

[globalledstore]

Try to resend. I didnt get it

Hi, Rostonix,
I have resend it to [email protected] and [email protected] 3 times.
have you got my email yet?
we are waiting for your reply
thank you very much

 

[rostonix]

No there was no any tickets from you
What email did you use?
You can send me data via PM.

 

[globalledstore]

i sent over 3 emails. but i received no any tickets in my email. what is the problem ?

 

[rostonix]

What email did you use? The same as here on forum? *****[email protected] ?

 

[globalledstore]

What email did you use? The same as here on forum? *****[email protected] ?

yes. it is

 

[globalledstore]

What email did you use? The same as here on forum? *****[email protected] ?

in the log file<nonCriticalErrors.txt>, it said:

2014-10-09 10:23:36.9530|ERROR|ResourceDownloader.Program|ResourceDownloader Error: reading settings

what does this mean ?

 

[rostonix]

Send me your project via PM

 

[rostonix]

Also you can create ticket manually here http://support.zennolab.com
+ Let me know if your ticket which wasn't received had any links to file hosting services. Maybe Google block these links .

 

[globalledstore]

Also you can create ticket manually here http://support.zennolab.com
+ Let me know if your ticket which wasn't received had any links to file hosting services. Maybe Google block these links .

i finally found out the ticket board. the project had been sent.
My Ticket: #HNQ-373-84132

 

[rostonix]

I got it. Will reply after discussion with developer

 

[globalledstore]

I got it. Will reply after discussion with developer

OK. thanks for your patient

 

[aleksa77]

When you find problem please tell us is this some custom problem or some bug, becouse i had similar problems with instalation zennobox.

 

[globalledstore]

When you find problem please tell us is this some custom problem or some bug, becouse i had similar problems with instalation zennobox.

ok. still checking.
i will come back with details when have good news.