Cannot use demo because IP is blacklisted, cannot submit ticket because IP is blacklisted

Dimitri Visser

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Hi,

The subject says it all: I want to try the demo, but cannot use the demo because my IP is blacklisted.

I tried to submit a ticket. But for that I first need to make a username at https://userarea.zennolab.com/en/login.aspx
But I cannot go there because my IP is blacklisted.

Deleted my IP from the blacklist also doesn't work.

I am in Thailand at the moment. Things with IP's here are different than in my own country. Here thousands are getting the same IP from my internet provider. So blacklisting IP's is a bit useless. You are hurting thousands, because maybe 1 person did something wrong.

My IP at the moment is 184.22.98.34 / 2405:9800:ba11:c268:78db:dadb:bd05:c2ca

Can someone from support help me with this ?

Best regards,
Dimitri
 

Dimitri Visser

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Does anyone know what is the best way to contact support ? I emailed them, but no reply.
 

VladZen

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Does the problem still persist? We responded to your in tickets on Monday.
 

George Kurniawan

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Hi, I am from Indonesia. I try to install zennoposter demo, but the same incident are happened to me. I cannot install because my ip is blacklisted 103.213.128.192 at the moment

FYI, I never signed up before on zennolab site. I do sign up after, just to post this problem here
Please help
 

lokiys

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Hi, I am from Indonesia. I try to install zennoposter demo, but the same incident are happened to me. I cannot install because my ip is blacklisted 103.213.128.192 at the moment

FYI, I never signed up before on zennolab site. I do sign up after, just to post this problem here
Please help
Please open a ticket and send Your IP with reference tho this post. https://support.zennolab.com/ - It will be processed Monday.
Thanks
 

VladZen

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