Unanswered Support Ticket (No Support handling?)

[apamacam]

Hello,

I have created a support ticket at https://helpdesk.zennolab.com/en-us/conversations but there's no one answering.

For sales and purchase knowledgebase, I also notice it's showing "1" inside the article. Database error? For instance:

https://helpdesk.zennolab.com/en-us/article/354-where-to-download-zennoposter-7-and-how-much-does-the-new-version-cost
https://helpdesk.zennolab.com/en-us/article/353-there-was-a-problem-when-paying-replenishing-the-balance
https://helpdesk.zennolab.com/en-us/article/355-how-to-refund-program

Can somene help?

 

[Yuriy Zymlex]

For sales and purchase knowledgebase, I also notice it's showing "1" inside the article. Database error?

Not translated yet.

I have created a support ticket at https://helpdesk.zennolab.com/en-us/conversations but there's no one answering.

Just wait, this week is high load.

 

[VladZen]

We respond to customer requests within 24-48 hours. We are sorry if there is a delay.
Have you finally received the answer? Could you please tell ticket number?